CARERS MONTH

Website Terms & Conditions

Last updated: 5 September 2026

These Terms & Conditions govern your use of the Carers Month website and your participation in or access to the Carers Month platform. By accessing or using this website, submitting information, contacting a Provider through information published on the website, or participating in an offering listed on Carers Month, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use the website.

1. About Carers Month Carers Month is a community-led initiative and directory platform hosted by The Healers Community Care Collective (HCCC) ("HCCC", "we", "us", or "our"). Carers Month is designed to help unpaid carers discover complimentary sessions, group experiences, dining opportunities, vouchers, products, and other community offers made available during October 2026. Carers Month operates strictly as an unverified website, information noticeboard, and directory listing platform. Neither HCCC, Carers Month, nor its group administrators, organisers, or volunteers provide, deliver, organise, supervise, manage, or endorse the individual services, sessions, experiences, dining, products, vouchers, or other offers listed on this website. Each offering is provided independently by the practitioner, facilitator, business, organisation, or other third-party provider identified in the relevant listing ("Provider"). Bookings, arrangements, and participation are directly between the carer and the relevant Provider.

2. Independent Providers Providers listed on Carers Month are independent third parties. Unless expressly stated otherwise, a Provider is not an employee, partner, joint venturer, agent, representative, or contractor of Carers Month or HCCC. Carers Month and HCCC do not employ, supervise, direct, or control Providers in relation to the services or experiences they provide. The inclusion or display of a Provider or offering on the Carers Month website does not create a partnership, agency, employment, sponsorship, endorsement, or other legal relationship between HCCC or Carers Month and that Provider.

3. What Carers Month Does Carers Month and HCCC may:

  • operate and maintain the Carers Month website;

  • provide a central directory and noticeboard of participating Providers and their listed offerings;

  • publish and display information supplied directly by Providers;

  • display listed offerings through the Carers Month website and associated social media or community channels for informational purposes;

  • provide general information intended to help carers discover available community opportunities;

  • provide links, contact details, or booking instructions that enable carers to contact Providers directly; and

  • determine, in their sole discretion, which listings are accepted, displayed, amended, suspended, or removed from the website.

4. What Carers Month Does Not Do Unless expressly stated otherwise, Carers Month and HCCC do not:

  • provide the underlying service, session, or experience;

  • provide healthcare, medical, psychological, therapeutic, or professional advice;

  • diagnose, treat, or assess any health condition;

  • supervise or vet Providers, their qualifications, insurance, or premises;

  • control how a Provider delivers their offering;

  • determine whether an offering is suitable, safe, or appropriate for a particular person;

  • guarantee the qualifications, experience, quality, safety, effectiveness, or outcome of an offering;

  • guarantee that an offering will be available or that a Provider will accept a booking;

  • make bookings on behalf of Providers;

  • receive payment from carers for the underlying offering;

  • receive a commission from Providers for bookings;

  • act as a booking agent unless expressly stated;

  • act as a dispute resolution service between carers and Providers; or

  • provide ongoing case management or support in relation to an individual offering.

5. Direct Relationship With Providers When you contact, book with, or receive an offering from a Provider, you are dealing directly and exclusively with that Provider. The Provider is solely responsible for communicating with you about their offering, including availability, bookings, cancellations, suitability, health requirements, venue safety, preparation, and delivery of the offering. Any contract or agreement formed in relation to the actual service, session, experience, product, voucher, meal, or other offering is strictly between you and the relevant Provider.

6. Provider Responsibilities Each Provider listing an offer on Carers Month is solely responsible for ensuring that:

  • the information they supply to Carers Month is accurate, current, and not misleading;

  • they hold any qualifications, training, registrations, licences, or regulatory approvals required for their offering;

  • they maintain appropriate public liability and professional indemnity insurance for their activities;

  • their insurance covers the specific services or activities listed through Carers Month;

  • they comply with all applicable laws, industry standards, and professional obligations;

  • their offering is strictly within the scope of their qualifications, training, and professional competence;

  • they obtain any necessary informed consent or risk waivers from participants;

  • they communicate directly with participants;

  • they manage their own bookings, venue arrangements, and cancellations;

  • they provide an appropriate, hygienic, and reasonably safe environment;

  • they comply with applicable health, safety, and workplace laws;

  • they comply with applicable privacy and confidentiality obligations;

  • any food or beverage provided complies with food safety requirements and allergen disclosure laws;

  • any products provided are fit for their intended purpose and comply with applicable consumer protection laws;

  • any vouchers or offers are clearly described, including relevant conditions and expiry dates; and

  • they do not make false, misleading, unsupported, or prohibited claims about their services or outcomes.

7. No Endorsement, Vetting, or Guarantee The publication, display, or inclusion of a Provider or offering on the Carers Month website is for information distribution only and does not constitute an endorsement, accreditation, recommendation, sponsorship, certification, or guarantee by Carers Month or HCCC. Carers Month or HCCC may request basic administrative details or verification from Providers as part of its directory onboarding process. Any such requests are administrative only and must not be understood as a formal vetting process or a guarantee of a Provider's competence, suitability, safety, insurance coverage, or legal compliance.

8. Information Supplied by Providers Provider listings published on the website are based entirely on information supplied directly by the Provider. Carers Month may edit supplied text for formatting, consistency, brevity, or clarity, but does not independently verify or audit statements made by Providers. Providers remain solely responsible for the accuracy and currency of their information. Carers Month and HCCC reserve the right to remove or amend information where they reasonably consider information to be inaccurate, misleading, inappropriate, outdated, or otherwise unsuitable for publication.

9. Your Own Enquiries and Due Diligence You must exercise your own judgment, conduct your own enquiries, and perform your own due diligence before booking or participating in any listed offering. You are strongly advised to ask the Provider directly about:

  • their qualifications, professional memberships, and experience;

  • their insurance coverage;

  • the precise nature of the offering and what it entails;

  • possible physical, emotional, or psychological risks, hazards, or contraindications;

  • physical requirements or accessibility arrangements;

  • venue arrangements, hygiene, and emergency procedures;

  • dietary requirements, food handling, or potential allergens;

  • product safety or ingredients; and

  • cancellation arrangements.

If you have pre-existing medical conditions, health concerns, mental health conditions, mobility restrictions, or allergies, you must consult a qualified medical practitioner and discuss these matters directly with the Provider before participating.

10. Health and Wellbeing Offerings Certain offerings listed on Carers Month may involve health, wellness, complementary therapies, energy work, movement, bodywork, relaxation, or recreational activities. Neither Carers Month nor HCCC is a healthcare or medical provider, and neither provides medical, health, therapeutic, or psychological advice. Information published on the website is general in nature and must never be relied upon as a substitute for professional medical advice, diagnosis, or treatment. Providers are solely responsible for ensuring that any health-related claims or services they offer comply with applicable public health orders, therapeutic goods legislation, and national health practitioner regulations.

11. One Free 1:1 Session Per Carer To give as many carers as possible the opportunity to participate, each carer may book a maximum of one (1) free 1:1 individual session listed through Carers Month during October 2026. This limit applies specifically to free individual 1:1 sessions. It does not restrict a carer from participating in open group experiences, dining opportunities, vouchers, products, or other community offers listed, subject to availability and any specific terms attached by the Provider. Carers Month and HCCC reserve the right to cancel or request that a Provider cancel a booking where it reasonably suspects that this one-session limit is being circumvented.

12. Group Experiences Group experiences listed on the platform are managed and conducted independently by the relevant facilitator or Provider. The Provider is solely responsible for the organisation, safety, venue, content, accessibility, and management of the group experience. Carers Month and HCCC do not attend, supervise, or control group environments. Participants acknowledge that group settings involve interaction with third parties and that Carers Month, HCCC, and its group administrators, organisers, and volunteers accept no responsibility or liability for the behavior, conduct, or actions of other attendees.

13. Dining and Hospitality Offers Where a restaurant, café, caterer, or hospitality business offers dining or food options listed on Carers Month, that Provider is exclusively responsible for:

  • food preparation, storage, and handling in accordance with food safety standards;

  • identifying and managing allergens and dietary requirements;

  • venue safety and accessibility;

  • compliance with local health and liquor licensing laws; and

  • reservations, customer service, and the quality of the dining experience.

Participants must communicate all dietary requirements, allergies, and intolerances directly to the Provider prior to attending or consuming food.

14. Products, Vouchers, and Promotional Offers Where a Provider offers a product, voucher, gift card, discount, or merchandise, that Provider is solely responsible for fulfilling that offer. The Provider is responsible for clearly communicating all terms including scope, exclusions, expiry dates, redemption methods, postage/delivery, and refund/exchange policies.

15. Bookings and Cancellations All bookings, appointments, and attendance arrangements are made directly between you and the Provider. Carers Month and HCCC are not responsible for a Provider's failure to honour a booking, late arrival, venue change, or session cancellation. If an offering is cancelled or unavailable, you must resolve the matter directly with the Provider.

16. Participant Conduct Participants must behave respectfully, lawfully, and appropriately when interacting with Providers, venue staff, and other participants. Carers Month and HCCC reserve the right to block, restrict, or ban any person from using the website or directory platform who engages in abusive, harassing, discriminatory, fraudulent, offensive, or inappropriate behavior.

17. Removal or Suspension of Directory Listings Carers Month and HCCC reserve the complete right to decline, suspend, edit, or permanently remove any Provider or listing from the website at any time without prior notice if they reasonably consider that:

  • the listed information is inaccurate, misleading, or outdated;

  • the Provider fails to supply evidence of required qualifications or insurance upon request;

  • the offering is inappropriate for the platform;

  • the Provider has breached these Terms or any Provider Agreement;

  • a safety, legal, health, or reputational risk has arisen; or

  • formal or informal complaints have been received regarding the Provider.

18. Complaints and Disputes If you experience an issue, injury, loss, or dispute regarding a listed offering, you must raise the matter directly with the relevant Provider in the first instance. While you may notify Carers Month or HCCC of concerns regarding a Provider listing, Carers Month and HCCC are under no obligation to investigate, arbitrate, mediate, or resolve disputes between participants and independent Providers.

19. Website Availability and Changes Carers Month and HCCC strive to maintain website availability but do not guarantee that the website will operate uninterrupted, error-free, securely, or free of viruses. Carers Month and HCCC reserve the right to alter, suspend, re-design, or discontinue any feature, page, or service on the website at any time without notice or liability.

20. Third-Party Links and Resources This website contains external links to third-party websites, social media channels, booking systems, and forms. Carers Month and HCCC have no control over external platforms and are not responsible for their content, security, accuracy, privacy practices, or availability. Accessing external links is entirely at your own risk.

21. Intellectual Property All content created by Carers Month or HCCC for this website—including overall site design, branding, original text, graphics, logos, and software—is owned by or licensed to HCCC and protected by copyright and intellectual property laws. Providers who supply logos, text, imagery, or promotional media grant Carers Month and HCCC a non-exclusive, royalty-free, worldwide license to display, modify, and publish those materials on the website and social media channels solely for operating the directory. Providers warrant that they own or hold all necessary rights to grant this license.

22. Privacy Personal information submitted through or collected by the website is handled strictly in accordance with the Carers Month Privacy Policy.

23. Limitation of Liability To the maximum extent permitted by applicable law, Carers Month, The Healers Community Care Collective (HCCC), and its group administrators, organisers, operators, volunteers, and agents expressly exclude all liability for any direct, indirect, incidental, special, consequential, or punitive loss, damage, personal injury, illness, psychological harm, property damage, expense, or loss of data arising out of or in connection with:

  • your reliance on any information published on or omitted from the website;

  • any service, session, experience, product, meal, voucher, or offering delivered (or failed to be delivered) by an independent Provider;

  • any act, omission, negligence, breach of contract, or misconduct of a Provider or venue;

  • the conduct, statements, or behavior of any other participant;

  • any safety breach, injury, or incident occurring at a Provider's premises or event location;

  • any inaccurate, misleading, or outdated listing information; or

  • technical outages, website errors, or external booking system failures.

24. Participant Waiver and Release of Liability To the maximum extent permitted by law, you explicitly waive, release, and discharge Carers Month, The Healers Community Care Collective (HCCC), and its group administrators, organisers, operators, volunteers, and agents from any and all claims, demands, proceedings, liabilities, losses, costs, and expenses arising out of, or in any way connected with, your interaction with, attendance at, or participation in any session, event, experience, or service provided by an independent Provider listed on this website.

25. Australian Consumer Law (ACL) Nothing in these Terms excludes, restricts, or modifies any statutory right, guarantee, warranty, or remedy available under the Competition and Consumer Act 2010 (Cth) / Australian Consumer Law that cannot lawfully be excluded or restricted. To the extent that Carers Month or HCCC is found liable under a non-excludable statutory consumer guarantee, HCCC's total liability is strictly limited (at HCCC's election) to:

  • supplying the relevant website directory services again; or

  • paying the reasonable cost of having those services supplied again.

26. Provider Indemnity To the maximum extent permitted by law, each Provider listing an offering on Carers Month agrees to defend, indemnify, and hold harmless Carers Month, The Healers Community Care Collective (HCCC), and its group administrators, organisers, operators, volunteers, and agents from and against all claims, liabilities, damages, losses, costs, and legal fees arising out of or related to:

  • the Provider’s offering, session, premises, products, or services;

  • any personal injury, illness, property damage, or loss caused by the Provider;

  • any misleading or inaccurate information supplied by the Provider for publication;

  • the Provider’s breach of these Terms, law, or regulatory obligations; or

  • any claim or dispute initiated by a participant against Carers Month or HCCC relating to the Provider's service. (Note: Providers are also required to execute a separate Independent Practitioner / Provider Agreement).

27. Pre-Litigation Dispute Resolution In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the website platform against Carers Month or HCCC:

  • The claiming party must provide formal written notice detailing the dispute to HCCC.

  • The parties agree to attempt in good faith to resolve the dispute informally through negotiation within thirty (30) days of receipt of such notice.

  • Neither party may commence court proceedings until this 30-day informal negotiation period has expired, except where urgent interlocutory relief is required.

28. Governing Law and Jurisdiction These Terms & Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria, Australia, and any courts entitled to hear appeals from them.

29. Severability If any provision or part of a provision in these Terms is determined by a court to be invalid, illegal, or unenforceable, that provision will be read down or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

30. Changes to These Terms Carers Month and HCCC reserve the right to revise, update, or modify these Terms & Conditions at any time. Updated versions will be published on this website with a revised "Last Updated" date. Continued use of the website following any changes constitutes acceptance of the updated Terms.